STRATEGIES ON HOW TO OVERCOME THE CHALLENGES IN AUTOMATING THE Essay

STRATEGIES ON HOW TO OVERCOME THE CHALLENGES IN AUTOMATING THE OPERATION OF GOVERNMENT PROCESSES - Essay Example In support of this overall objective it is the aim of the proposed thesis to determine the challenges that automation projects face in the course of its implementations. Another aim is to determine the most effective strategies that can be used to resolve the challenges listed. The final aim that supports the overall objective is to determine the possibility of success of the strategies listed. Finally in order to determine the relevance of this thesis, the proposed thesis shall determine the resulting success or failure of automation the processes of governments. Background Investment in e-government initiative is considers a significant investment by many governments worldwide (Hunter&Tan, 2006). It is unfortunate that many of these investments have been unsuccessful (Heeks, 2001). E-government simply is an electronic version of traditional governmental transaction and communication processes. As mentioned in the literature, many governments around the world attracted to adopt and implement e-government in order to improve their performance. Improve performance is a broad term that includes provide faster and better services at lower cost with a high level of confidentiality and quality. Also, such e-government investment creates many promising economical and innovative opportunities. Governments around the world provide their service to a large number of their citizens governmental bodies, and another public and private sectors (Alshehry, 2008). Thus, the traditional ways of managing government interrelated relationship with parties mentioned above have became a complex and exhausted process that need to be improved. Here, emerged the importance to adopt and implement e-government. Providing e-government services to citizens associated positively with citizen’s satisfaction by saving time, money, and effort (Kumar & Best, 2006). Also, e-government provides high level of transparency to all involved parties and increases the level of effectiveness and efficiency. Development of Research Problem E-government has been associated in positively building trust in the government through providing transparency and interactivity to people ( Welch, 2005). Also, e-government is associated with building and managing relationships (Layne& Lee, 2001) with citizens, public and private sector, and more which could create many of business opportunities. On another hand, an e-government initiative is still unmanageable and in its infant stage as mentioned by Layne& Lee (2001) including infrastructure, policy, interoperability. Successful initiative of e-government does not necessarily ensure the success of subsequent stages (Kumar & Best, 2006). Also, the failure rate in most of e-government projects relatively high (Lessa, Belachew, & Anteneh, 2011, Heeks, 2001). There are many challenges that hinder successful e-government projects. Thus, theses challenges need to be investigated. The focus need to be placed on understanding the factors that hi nder the success and delay its implementation. As mentioned in the literature, the full advantages of e-government implementation have not been reaped yet; the